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Last Updated: 17.02.2025

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the General Data Protection Regulation (GDPR - EU 2016/679).

Privacy Policy

1. What Data Do We Collect?

We may collect the following types of personal data:

  • Identification Data: Full name, full address, email address, phone number

  • Financial Data: Bank details for payment processing

  • Usage Data: Information collected via cookies and analytics tools

Privacy Policy - the basics

We use your data for the following purposes:
✅ Billing and payment processing (via Stripe/Wix Payments)
✅ Email marketing and personalised communication (via Klaviyo)
✅ Compliance with legal obligations (e.g., invoice retention as required by law)

3. How Do We Collect Your Data?

What to include in the Privacy Policy

We collect your data through:

  • Website forms (e.g., contact, checkout)

  • Payment systems (e.g., Stripe/Wix Payments)

  • Cookies and similar technologies (with consent via a cookie banner)

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4. Data Sharing with Third Parties

We may share your data with:
🔹 Payment processors: Stripe/Wix Payments – for secure transaction processing
🔹 Email marketing platforms: Klaviyo – for sending newsletters and offers
🔹 Legal and tax authorities (if required by law)

All our third-party partners comply with GDPR and have appropriate security measures in place.

5. Data Security

We take data security seriously and implement:
✔ Restricted access to sensitive information
✔ Security measures provided by Stripe, Wix, and Klaviyo
✔ Encrypted data transmission via SSL connections

6. Your Rights Under GDPR

Under GDPR, you have the following rights:
🟢 Right to Access – Request a copy of your personal data
🟢 Right to Rectification – Request corrections to inaccurate data
🟢 Right to Erasure ("Right to be Forgotten") – Request deletion of your data by emailing policies@thisistwelve.com
🟢 Right to Object – Opt out of marketing communications
🟢 Right to Data Portability – Request transfer of your data to another provider

To exercise your rights, please contact us at: policies@thisistwelve.com

7. How Long Do We Keep Your Data?

✔ Billing data is retained for the legally required period (at least 10 years)
✔ Marketing data is retained until you unsubscribe

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and users will be notified where necessary.

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